CubeSmart is one of the largest self-storage real estate investment trusts in the United States. Our self-storage properties are designed to offer affordable, easily accessible storage space for residential and commercial customers.
What we do is a little more involved than renting storage space, we are a self-administered and self-managed real estate company focused on ownership, operation, acquisition, and development.
In everything we do, we continually enhance our business by applying our management expertise and best practices to each property.
Our Core Values
• Commit to continuous self-improvement and career growth • Constantly raise performance standards and dedication to service excellence • Take initiative to improve and enhance the customer’s experience
• Be accountable • Take ownership through final resolution • Operate with integrity
• Ways do the right thing • Anticipate customer’s needs • Recognize and reward the contribution of others
• Know your customer and personalize your service • Stay in the moment and understand the customer’s perspective
• Possess a “can do” attitude • Know our products, our business, our company • Utilize teamwork to explore options • Be empowered to find solutions for the customer
• Make customers feel special • Create a memorable experience • Have fun and love what you do • Embrace opportunities to be exceptional
Our Culture Makes the Difference
Here, we are intentional about culture. You can experience it everywhere from our mission statement of genuine care to our it’s what’s inside that counts tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and in being recognized as one of the 50 Most Engaged Workplaces in North America.
Inclusion Matters to Us
We strive to create and maintain a diverse and inclusive work environment in which every teammate is treated equally, feels empowered to succeed and is equipped with the tools to do so. We believe that our business is better because of the diversity of participation, thought, and action that comes from the unique individuals who work here.
Community and Sustainability are a Priority
At CubeSmart, we know that our long-term success is not solely about what we do, but more importantly about how we do it. With that in mind, we are focused on the sustainability and efficiency of our self-storage properties as well as community outreach. We remain focused on sustainably maintaining our portfolio to ensure they remain visually attractive while pursuing opportunities to improve energy-efficiency. Charitable work is important to us, as we offer donated storage units to local non-profits and volunteer our teammates’ time through days of service and other events. Through our ongoing partnership with American Forests’ Global ReLeaf Program, customers who rent a storage unit with us have the option to indicate that they want CubeSmart to plant a tree on their behalf. CubeSmart has planted more than 90,000 trees since 2010, keeping 450 tons of pollution (e.g. dust and ozone) out of the air every year as well as storing 2,200 tons of carbon in the trees’ trunks and limbs every year. CubeSmart is committed to growing sustainability programs and eco-friendly initiatives. In addition to our partnership with American Forests, these initiatives include:
Social Commitment - We are focused on providing high-level service to our customers and their feedback is a key component to ensuring that we continue to serve them in the best way possible. We also want to be good citizens in the neighborhoods in which we operate so we look for opportunities to positively contribute through volunteer work and provide paid time off to our teammates to participate in these activities.
Community Service - Self-storage is a hyper-localized business, and our goal is to provide strong support for our teammates and leave a positive impact on the communities in which we operate through paid time of for volunteer time and charitable donations and our matching gifts program.
Alternative Energy - Solar panel systems are installed on many of our buildings. CubeSmart makes annual investments in energy savings and sustainability projects to increase operating efficiencies and reduce the company’s environmental footprint. CubeSmart regularly evaluates conservation opportunities; this includes implementing policies and practices to reduce energy consumption, increasing efficiency, and expanding our sustainability efforts.
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